CONCIERGE SERVICES
Concierge & VIP Services
One team. One consistent, traceable operational flow.
CARION coordinates the complete ground and on-board experience for passengers (PAX) and crew, from pre-flight planning through to operational handover. We integrate with the CARION OCC, the FBO/handler and the operator to maintain a consistent standard at every stop. All requests are managed with VIP confidentiality, operational traceability and alignment with the operator's internal procedures.
Concierge, ground support, cabin preparation and passenger handling coordinated as a single operational flow — not as independent services.
Last-minute subject to operational window and local capacity. Times may vary due to local regulations and airside restrictions.
Standard operational flow
Designed for a predictable operation, with visibility for OCC, operator and FBO at every stage.
Flight data, PAX, crew and services required.
Receipt confirmed in ≤ 10 minutes.
Service plan confirmed with operator and FBO.
Intervention within the real operational window.
Execution confirmation and handover with traceability.
CARION Concierge services
Four service areas coordinated as a single operational flow from the OCC.
Operations Desk (OCC) · Integrated scope
The OCC centralises ground and cabin services into a single operational flow, integrated with the operator, FBO and airport.
Interior, exterior, turnaround cleaning, Cabin Readiness and Cabin Hygiene Refresh.
Catering, IATA special meals and amenities by service level.
Crew transportation and VIP transfers coordinated with the flight plan.
Meet & assist, fast track and passenger special requests with traceability.
Compliance & VIP Confidentiality
All requests are handled with strict confidentiality, operational traceability and alignment with the operator's and FBO's internal procedures.
Passenger information, itineraries and requests handled with strict discretion, aligned with the operator's privacy protocols.
Vendor onboarding, audit and QMS documentation available upon formal request.
Execution subject to local regulations, operating hours and airside access restrictions at each airport.
Information required to activate service
To activate services with operational precision from the first contact.
Service request
A single operational channel for all Concierge & VIP services. We coordinate with FBO, operator and crew from the first contact.
[CONCIERGE] REG / APT / ETA-ETD
Execution may be subject to local regulations, operating hours and airside restrictions. We recommend submitting requests as early as possible per the required service level.