Enquiry & briefing
Airport, aircraft, operating window and specific requirement.
CARION / OPERATIONS DESK
Operations Coordination
One point of contact. A clearer briefing.
Send aircraft or flight details, airport, operating window, requested services and relevant restrictions. Availability, response time and scope are confirmed individually.
CARION / AVIATION SERVICESSCOPE CONFIRMED PER ENQUIRY
01 / THE APPROACH
Every detail, within an agreed scope.
Feasibility review
Access, resources and conditions relevant to the enquiry.
Confirmed scope
Deliverables and coordination defined in the agreed proposal.
02 / FULL INFORMATION
Scope, procedures and conditions.
Published service information and operational details. Final scope is confirmed in each proposal.
CONTACT OCC
CARION Operations Desk (OCC)
A single coordination desk for cabin and ground services, designed for airline operations, FBO workflows and executive/VIP missions.
Single Point of Contact (OCC)
Acknowledgement ≤ 10 min
Operational traceability
Real-time adjustments
24/7 subject to airport
Format: REG/FLIGHT · APT · DATE · FBO | Tags: [OCC] [CATERING] [CREW] [VIP] [IFC]
The Operations Control Center (OCC) of CARION Aviation acts as the single point of contact for real-time planning, coordination and operational follow-up. We integrate the critical services of the turnaround and supply chain into a controlled flow, aligned with the operator's SOPs, FBO processes and airport requirements.
Coverage in Spain: operations at the country's main airports, with multi-airport coordination capability subject to local permits, airside access and operational conditions.
Standard OCC Workflow
01
Request
Intake of request with minimum operational data.
02
Acknowledge
Intake confirmation in under 10 minutes.
03
Plan
Validation, feasibility check and confirmed execution plan.
04
Execute
Coordination with FBO and providers on the ramp.
05
Close-out
Confirmation, handover and full traceability.
Flow adjusted to operational window, airside access and operator/FBO procedures.
Service Levels
Standardisation to align expectations and operational prioritisation.
Services Coordinated by the OCC
Cabin & Aircraft
- Interior and exterior cleaning — turnaround, night-stop and Cabin Readiness.
- Interior/exterior detailing for executive and commercial operations.
- Cabin sanitisation per applicable protocols and local requirements.
Catering & On-Board Experience
- Aeronautical catering for executive, charter and commercial flights.
- Special meal management with IATA/SSR coding.
- Amenities for passengers and crew aligned to operator brand standard.
Crew Logistics & VIP Transport
- Crew support on arrivals, night-stops and rotations.
- Executive/VIP transfers coordinated with FBO and operator protocols.
- IFC/SATCOM coordination per operator approvals and aircraft configuration.
Operational Notes · Escalation, Lead Times & Compliance
AOG & Urgent Requests
- Prioritisation by operational window, ramp restrictions and local availability.
- Alignment with operator and FBO/handler to confirm feasibility and timing.
- Equivalent alternatives to protect departure within the available window.
Lead Times (indicative)
- Turnaround / Cabin Readiness: subject to slot/stand and FBO window.
- Catering & special meals: per local capacity and specific requirements.
- VIP transfers & crew movements: advance notice recommended.
- IFC / SATCOM: subject to provider lead time and pre-flight validation.
Compliance & Confidentiality
- Airside/ramp: subject to permits and airport/FBO procedures.
- Close-out: execution confirmation and handover with the operator.
- Reporting: service report available on request for OCC/dispatch and audits.
- VIP confidentiality: discreet handling of itineraries and PAX data.
Single operational channel
OCC Contact
operations@carionaviation.com
Subject line examples
[OCC] EC-XXX · LEMD · 18 JAN · FBO X
[CATERING] EC-XXX · LEBL · ETA 14:30 · 6 PAX
[CREW] Flight 123 · LEPA · Hotel/Transfers
[VIP] EC-XXX · LEMH · Meet & Assist
[CATERING] EC-XXX · LEBL · ETA 14:30 · 6 PAX
[CREW] Flight 123 · LEPA · Hotel/Transfers
[VIP] EC-XXX · LEMH · Meet & Assist
Availability
Coordination 24/7 subject to airport schedule and mission profile.
Standard acknowledgement: ≤ 10 minutes
Standard acknowledgement: ≤ 10 minutes
Operational Compliance, Manuals & Insurance
Operational documentation and insurance certificates available on request for vendor onboarding, compliance reviews and internal audits.
Documentation available
- Operations Manual (GOM) and SOPs.
- Interior and exterior cleaning and detailing procedures.
- Sanitisation and biosecurity procedures.
- Operational risk prevention procedures.
- Airport waste management procedures.
- Quality framework and internal audit procedures.
Insurance coverage (summary)
- Civil liability for ground services and aeronautical cleaning.
- Coverage for damage during execution (per applicable policy).
- Operational personnel in restricted areas and ramp.
- Use and handling of authorised products.
- Certificates and wording available on formal request.
Minimum Information Required for Coordination
Include the following in every request to streamline response and ensure accurate scheduling:
Operational data
- Aircraft registration and/or flight number.
- Airport (ICAO/IATA), FBO/handler and date.
- ETA/ETD or estimated operational window.
- Flight profile (executive, charter, commercial, ferry, etc.).
- Services required (cleaning, catering, crew, VIP, IFC/SATCOM, etc.).
PAX, crew & service level
- Number of passengers and crew members.
- Expected service level (Standard / High / VIP).
- Special requirements (dietary, allergies, discretion, language, etc.).
- Ground operational contact (FBO / operator / assistant / dispatch).
CARION integrates this information into the operational briefing to ensure precision, continuity and full traceability.
EXPLORE THE DETAILS
Aircraft Cleaning overview ↗