CONTACT OCC
CARION Operations Desk (OCC)
A single coordination desk for cabin and ground services, designed for airline operations, FBO workflows and executive/VIP missions.
The Operations Control Center (OCC) of CARION Aviation acts as the single point of contact for real-time planning, coordination and operational follow-up. We integrate the critical services of the turnaround and supply chain into a controlled flow, aligned with the operator's SOPs, FBO processes and airport requirements.
Coverage in Spain: operations at the country's main airports, with multi-airport coordination capability subject to local permits, airside access and operational conditions.
Standard OCC Workflow
Flow adjusted to operational window, airside access and operator/FBO procedures.
Service Levels
Standardisation to align expectations and operational prioritisation.
Services Coordinated by the OCC
Cabin & Aircraft
- Interior and exterior cleaning — turnaround, night-stop and Cabin Readiness.
- Interior/exterior detailing for executive and commercial operations.
- Cabin sanitisation per applicable protocols and local requirements.
Catering & On-Board Experience
- Aeronautical catering for executive, charter and commercial flights.
- Special meal management with IATA/SSR coding.
- Amenities for passengers and crew aligned to operator brand standard.
Crew Logistics & VIP Transport
- Crew support on arrivals, night-stops and rotations.
- Executive/VIP transfers coordinated with FBO and operator protocols.
- IFC/SATCOM coordination per operator approvals and aircraft configuration.
Operational Notes · Escalation, Lead Times & Compliance
AOG & Urgent Requests
- Prioritisation by operational window, ramp restrictions and local availability.
- Alignment with operator and FBO/handler to confirm feasibility and timing.
- Equivalent alternatives to protect departure within the available window.
Lead Times (indicative)
- Turnaround / Cabin Readiness: subject to slot/stand and FBO window.
- Catering & special meals: per local capacity and specific requirements.
- VIP transfers & crew movements: advance notice recommended.
- IFC / SATCOM: subject to provider lead time and pre-flight validation.
Compliance & Confidentiality
- Airside/ramp: subject to permits and airport/FBO procedures.
- Close-out: execution confirmation and handover with the operator.
- Reporting: service report available on request for OCC/dispatch and audits.
- VIP confidentiality: discreet handling of itineraries and PAX data.
OCC Contact
[CATERING] EC-XXX · LEBL · ETA 14:30 · 6 PAX
[CREW] Flight 123 · LEPA · Hotel/Transfers
[VIP] EC-XXX · LEMH · Meet & Assist
Standard acknowledgement: ≤ 10 minutes
Operational Compliance, Manuals & Insurance
Operational documentation and insurance certificates available on request for vendor onboarding, compliance reviews and internal audits.
Documentation available
- Operations Manual (GOM) and SOPs.
- Interior and exterior cleaning and detailing procedures.
- Sanitisation and biosecurity procedures.
- Operational risk prevention procedures.
- Airport waste management procedures.
- Quality framework and internal audit procedures.
Insurance coverage (summary)
- Civil liability for ground services and aeronautical cleaning.
- Coverage for damage during execution (per applicable policy).
- Operational personnel in restricted areas and ramp.
- Use and handling of authorised products.
- Certificates and wording available on formal request.
Minimum Information Required for Coordination
Include the following in every request to streamline response and ensure accurate scheduling:
Operational data
- Aircraft registration and/or flight number.
- Airport (ICAO/IATA), FBO/handler and date.
- ETA/ETD or estimated operational window.
- Flight profile (executive, charter, commercial, ferry, etc.).
- Services required (cleaning, catering, crew, VIP, IFC/SATCOM, etc.).
PAX, crew & service level
- Number of passengers and crew members.
- Expected service level (Standard / High / VIP).
- Special requirements (dietary, allergies, discretion, language, etc.).
- Ground operational contact (FBO / operator / assistant / dispatch).
CARION integrates this information into the operational briefing to ensure precision, continuity and full traceability.