01
Meet & Assist
Welcome, meeting point and escort support by authorised staff in permitted areas.
CONCIERGE / VIP ASSISTANCE / EXECUTIVE AVIATION
Concierge &
VIP Assistance
Personal attention. Coordination tailored to every flight.
CARION plans, organises and oversees every VIP assistance service. We coordinate welcomes, escorts and personalised arrangements through our teams and partners, maintaining operational oversight at every stage. One point of contact, discreet attention and the reassurance that CARION remains accountable for the contracted service.
Receipt acknowledged within 10 minutes24/7 OCC · Personal attention from the first contact
VIP WELCOME / FBO / SPECIAL REQUESTS
CARION / VIP ASSISTANCE & COORDINATION24/7 OCC · RECEIPT ACKNOWLEDGED IN 10 MIN
01 / VALUE PROPOSITIONDiscretion for the guest.
Discretion for the guest.
Clarity for the operator.
A seamless VIP experience depends on every detail. From the first briefing through to service completion, CARION coordinates timings, oversees the agreed arrangements and keeps operational contacts informed. Each service is delivered through discreet, centralised management.
02 / WHAT WE COORDINATEEvery detail,
Every detail,
under our care.
We manage the key service touchpoints, with one accountable provider for the client and coordinated delivery across all teams and partners.
02
VIP arrivals & departures
Pre-arrival coordination with crew, operator and FBO for an organised transition.
03
FBO & VIP terminal coordination
Reception point, lounge or priority-access service only when locally available and authorised.
04
Special requests & changes
Preferences, hospitality and itinerary changes coordinated with clearly identified providers and responsibilities.
03 / VIP SERVICESThree distinct needs.
Three distinct needs.
One accountable partner.
Choose arrivals and departures assistance, personalised hospitality or integrated VIP journey coordination. These are service categories with defined scopes, not cumulative packages.
Arrivals & departures assistance
Personalised welcome, agreed meeting point, permitted escort and a coordinated transition between aircraft, FBO or terminal and any onward services booked.
Hospitality & personal assistance
Coordination of VIP lounges, guest hospitality, reservations and special preferences, with providers and access confirmed for each operation.
Integrated VIP journey management
CARION coordinates and oversees the welcome, assistance, contracted complementary services and itinerary changes, remaining accountable to the client for the agreed integrated scope.
CARION manages the contracted VIP assistance, bringing the welcome, complementary services and operational follow-through together through one point of contact.
04 / RESPONSIBILITIESOne point of contact.
One point of contact.
A seamlessly managed experience.
CARION takes contractual responsibility to the client for the agreed end-to-end VIP assistance service. We plan and oversee the welcome and agreed complementary services, coordinate our service partners and follow each stage through to handover.
Airport conditions
- Access only to authorised zones with appropriately authorised personnel.
- Fast track, VIP lounges and airside escort only when available and approved.
- Regulated reduced-mobility assistance remains with the responsible provider.
- The OCC acknowledges receipt within 10 minutes; service arrangements are agreed for each operation.
05 / OCC PROCESSDiscretion from the brief.
Discretion from the brief.
Confirmation before delivery.
Our OCC acknowledges requests within 10 minutes. We review airport/FBO, ETA/ETD, passenger count, service scope and operations contact. Availability, permissions and terms are subsequently confirmed separately.
01 ↗Acknowledge within 10 minutes02 ↗Verify provider and access03 ↗Confirm scope and terms04 ↗Coordinate welcome and follow-up
06 / WHO WE SERVE
Designed around guests.
Executive operators, flight departments, FBOs and corporate travel teams that need discreet guest assistance and dependable operational communication.
Discretion, supervised delivery and one accountable partner.
07 / REQUEST VIP ASSISTANCE
Your welcome starts here.
Share airport/FBO, arrival or departure, date, ETA/ETD, passenger count and which of our three services you need. CARION will manage the agreed scope. Do not submit personal passenger details through the public form.
24/7 OCC: every request is acknowledged within 10 minutes. Before delivery, we coordinate the meeting point, agreed scope and authorised access with the operator and FBO.
Direct contact: +34 624 286 115